SUPPORT SCHEMES
Complimentary Extras
Remote Support​
Dedicated Account Manager
IT Consultancy
Statement of Account
IT Fingerprint
No contract
No callout fee
Priority response
Server Health Checks
Out of hours restarts
Overspend buffer
Suits an occasional need for IT support and/or forthcoming projects.
Companion
Suits a regular need for IT support and/or frequent IT projects.
Payment holiday
Redeem for goods
Site Visits
Whats Included:
Scheme:
Guardian
No contract required
Our Schemes are just like your mobile phone -
simply top-up with 'units' to suit your pocket, then spend
the units when you need support
Units can be carried forward from your next months allocation to help spread support costs.
The IT fingerprint provides a detailed breakdown of all information relating to your IT Systems, and related products and services. Updated regularly as
information is gathered during support enquiries.
Payment holidays can be taken in the event that units are purchased for 3 months or more but not used.
Free Statements of account confirming support activities performed. We also provide access to full detailed support reports, together with confirmation of your current balance.
Monthly
Statements
Holiday
Payment
Fingerprint
IT
Unused Units
Carry over
