Statements of Account


When a support ticket or IT Project is resolved, you will automatically see it appear on your live Statement of Account.


The Statements will be updated live-time (which means you will always know your account balance when budgeting for IT spend.)



Benefits of the Online Statements


  • View your current balance live-time.
  • Save your private link to your web favorites (for ease of access).
  • Download standing order and project-related invoices.
  • Safely share the Statement link with your colleagues.
  • Statements are updated and provided free of charge to all Scheme clients.
  • Safe access to password-protected IT Inventory (uploaded upon request)



Statement of Account - Q & A

  • What is a unit?

    A unit is how we charge for IT support.


    One unit is equal to 15 minutes of IT support (so 4 units is equal to one hour).

  • What is a Buffer?

    From time to time, you may temporarily use more support units than are available on your Support Statement, resulting in a small negative balance.


    Where appropriate, Serendipiti may apply an Overspend Buffer, allowing the negative balance to be carried forward into the following month. This enables your next monthly support allocation to replenish the account automatically without the need for an immediate additional invoice.


    The Overspend Buffer is intended as a short-term convenience and is offered entirely at Serendipiti's discretion.


    If the following month's allocation is insufficient to restore the account to a positive balance, or if repeated overspends occur, Serendipiti may issue an invoice for additional support units or recommend a review of your monthly support allocation to better reflect your ongoing support requirements.

  • What if I don't use all my units?

    Unused units will be rolled over unconditionally, without time limits or penalties (excludes Visitor Pass).


    Unused units will remain on account until you need IT Support.  Unlike traditional contracts (where payments are made even if you have not called upon IT support) - every unit purchased on our Schemes will remain creditted on your account until used for support.