SUPPORT SCHEMES

Complimentary Extras

Remote Support​

 

Dedicated Account Manager

IT Consultancy

Statement of Account

IT Fingerprint

No contract

No callout fee

Priority response

Server Health Checks

Out of hours restarts

Overspend buffer

Suits an occasional need for IT support and/or forthcoming projects.

Companion

Suits a regular need for IT support and/or frequent IT projects. 

Payment holiday

Redeem for goods

Site Visits

Whats Included:

Scheme:

Guardian

No contract required

 

Our Schemes are just like your mobile phone -   

simply top-up with 'units' to suit your pocket, then spend

the units when you need support

 

 

Units can be carried forward from your next months allocation to help spread support costs.

Carry over

The IT fingerprint provides a detailed breakdown of all information relating to your IT Systems, and related products and services. Updated regularly as 

information is gathered during support enquiries.

IT

Payment holidays can be taken in the event that units are purchased for 3 months or more but not used.

 Payment

Free Statements of account confirming support activities performed. We also provide access to full detailed support reports, together with confirmation of your current balance. 

Monthly

Statements

 

Fingerprint

Unused Units

 

 

Holiday