Client Testimonials
Don't just take our word for it
"Working with Sally and Serendipiti has been a fantastic, hassle-free experience. Firstly, Sally visited our office to ascertain our needs, came up with a plan of action and carried it out quickly and efficiently all the while keeping us non-techy people in the loop with what was happening and expected time-frames. Would 100% recommend."
"Serendipiti are the closest you can get to an "in-house" level of service, from an "outsourced" service. They are super-responsive to our needs, looking at problems and coming up with solutions as soon as we ask. Yes, this is about IT and tech - but Serendipiti gives the (for us anyway) much appreciated 'human' aspect to the sometimes baffling and complex digital domain. As a bonus, they also help find the most cost effective solutions, pointing us to the way of working that saves our time and money - much needed in our medium-sized charity. In sum, they really are part of our team."
Gordon Ackroyd | Evolve Counselling
"I was very wary about change. However Sally explained all, every step of the way. When changeover from domain host occured we were supported remotely and by David on site. Excellent and reassuring. Small niggles occurred but were soon sorted by Sally and her team. Very happy, thank you."
Clare Wagstaff | Hull & Wagstaff
"As a small, growing family ran business in the UK, we knew that the time had arrived that we needed a better IT system which would meet our needs.
Having met with Sally and David on site, we discussed our current systems and issues we were encountering, and the potential options to allow the company to continue to grow into the future. Once agreed the Seredipiti team arranged for all the computers to be integrated into the new system and worked hard to, where as always with IT Integration, minimise the downtime experienced to ensure the TriVow team were fully up and running as quickly and smoothly as possible.
I am sure that TriVow has now found our outsourced IT team as we continue to evolve and will definitely utilise the services of Serendipiti into the future.”
"Sally & David at Serendipiti have been absolutely amazing. After being with an IT support company for just a few months, we realised that things weren't going well so a friend recommended we have a chat with Serendipti. Sally explained that they could do everything that we asked for and should be able to solve all the issues that we were experiencing. Well .... in a very short time, earlier than the scheduled timescale, everything was in place. We now have a secure IT system that allows 3 members of staff to work remotely on all of our software - this is much more that we even asked for as it had just been refused by the previous IT company to even allow me, the director, to do this. I am still on cloud 9 that in such a short time we have had these changes made and this has helped our small company immensely. And even our monthly costs have reduced! As an added bonus, we have made new friends! Sally and David are so friendly and approachable and they put you at ease without making you feel 'small'. Yet they are still professional and transparent, making sure that we understand exactly what they are doing along our journey together. I cannot recommend this company highly enough - they have gone ABOVE & BEYOND all expectations.
Lindsey Ransley | G&L Windows
"We've only been dealing with Sally & David for a short time but they have been fantastic from day 1. Very clear, honest advice and guidance on all things IT related. Any work has been done efficiently and to a very high standard. We look forward to working with them more going forward. "
Craig Rose | Midshires Electrical
"GH Leathers are very pleased with the work Sally and the team have completed. The IT support received was great and we received brilliant support following up changes made to our company computers/emails. We would highly recommend Sally and her team and can not thank them enough."
Gail Surridge | GH Leathers
"I cannot recommend enough, very friendly and knowledgeable, There is
no sales pitch, I was offered a couple of different quotes, so I could decide which way I wanted to go, no pressure. Sally helped with a whole new system which works like a dream, and makes my working day a lot easier. On the day of going live Sally & David came, was very quick hardly no down time, if I could give a 10 I would.
Elaine Soames | Trinity Engineering
I would not hesitate to recommend Serenditi. They have always been fantastic &
they never let us down. No matter what the challenge, Sally & David get it resolved as fast as possible, even if it means working out of hours & weekends. So glad we have them on onboard when ever we need their help. Thanks guys!!
Matthew Rodwell | Astabridge
"Sally you are a real lifesaver – thank you so very much for going
above and beyond. I am genuinely extremely grateful to you and especially because you picked up my enquiry at the end of the day rather than leaving it until the morning which so many people would have done. You are a Superstar – Thank you a million times!"
Chrissy Cooper | Edac Europe
"I first met Serendipiti through a company acquisition where myself and team were instantly impressed by the set up, documentation and knowledge controlled by Serendipiti. Since then we have partnered with Serendipiti on additional projects to help support us as we further expand the group.
10/10 in all categories. A rare find with IT companies."
Nathan Draper | Huws Gray
We are delighted with the support we received from Sally and Serendipiti. Our project was completed within a week of our initial enquiry with no fuss or complications - fantastic! Thank you.
Claire Phillips | Headway East Northants
"The team at Serendipiti made the migration of our systems and data so easy for our charity. There was
a seamless transition. We were made aware of everything that was happening every step of the way and any question asked was answered in a way that the 'non-techy' of us could understand. I would highly recommend Serendipiti as an IT provider."
Laura Eynon | Cambridgeshire Counselling
"We are a small charity based in Oundle who have been using Serendipiti for 18 months and have been very pleased by the level of service throughout that time. We have worked on big projects and small and always received the same level of attention. Our move to home working was completely unanticipated but Sally and her team had it all
sorted for us in no time. I am happy to recommend them."
Liz Holland | Volunteer Action
"As a company we have been using Serendipiti as our IT partner for the past 2 years and in that time we have found them to be
professional, courteous and extremely knowledgeable when assisting with our IT systems. Always quick to respond to any issues we may have."
Rob Bennett | Scot Bennett Engineering Ltd
"Working with Sally is a joy. She is responsive, efficient and truly cares about her clients. All of our team respect Sally's expertise and trust her completely. We would be lost without her."
"Excellent service and communication. Very helpful and friendly team are always willing to help with the smallest of problems. Their expertise and knowledge of individual requirements is excellent. My family have used their services for many years and will continue to do so."
Lesley Saxby
"Let me start by saying that if you need IT support you should look no further. We have been outsourcing our IT needs to Serendipiti for a number of years now and they have proved themselves over and over again, going above and beyond our expectations. There were times when situations asked for quick out of hours response and Sally has not even flinched in jumping in the situation. They make impossible tasks seem easy and have a very friendly and open approach ( and understanding!). Thank you Sally & the team behind you for everything!"
Andreea Baciu | McCarthy Environmental
“Since taking over our IT support the service provided by Sally & David has been exceptional. They have helped us overcome a number of issues due to poor maintenance over a number of years from a previous incumbent supplier. Highly professional and very knowledgeable, highly recommended.”
Paul Redshaw | Edac Europe
"I have no hesitation in recommending Sally. She is very knowledgeable, quick, efficient, extremely helpful and pleasure to deal with. All your IT worries will be over if you use Serendipiti. Sally helped us to set up our system professionally. We are fully operational now, with access to all features of Office 365. Thank you Serendipiti"
Erika Miklos | Mcfinex
“Highly recommended! We used Sally to move from Gsuite to Office365 and couldn't have asked for a better service. She was helpful from start to finish and flexible with how we wanted to undertake the project. Thank you Sally!"
Maria Harrison | Blue Smile
“We are an engineering firm based in Kettering, Northamptonshire. we heavily rely on our CNC machines which runs on certain software , last month we had a huge problem which brought everything to a halt within our business. We have used Serendipiti IT services for all our computer issues and found them more than adequate. I would like to personally thank David for the commitment, understanding and professional service he gave us and the efficiency on how quickly the issue was resolved and for the foreseeable future. Hence I would 100% recommend Serendipiti IT services.”
Del Delpino | EMBA Engineering
“I cannot praise them enough! Acquiring and installing a new Hard Drive within a couple of days was impressive. Then their time spent and quality of responses over the next few days, dealing with my endless questions and requests, was outstanding. Thank you Sally and David for your high levels of commitment and expertise.”
Jerry Higgins Nov 2021